Terms of Use

Last updated: May 13, 2025

Acceptance of Terms

By accessing and using the services provided by Heriq Edy through heriqedy.com, you accept and agree to be bound by these Terms of Use. If you do not agree to these terms, please discontinue use of our services immediately.

Description of Services

Heriq Edy provides database administration and maintenance services through our online platform. Our services include but are not limited to database optimization, performance monitoring, backup management, security auditing, and technical consultation.

User Obligations

When using our services, you agree to:

Provide accurate and complete information when requested
Maintain the confidentiality of your account credentials
Use the services only for lawful purposes
Comply with all applicable laws and regulations
Notify us immediately of any unauthorized access to your account

Prohibited Activities

You may not:

Attempt to gain unauthorized access to our systems or networks
Interfere with or disrupt the integrity or performance of our services
Transmit any malicious code, viruses, or harmful components
Use our services to violate the rights of others
Reverse engineer, decompile, or disassemble any aspect of our platform
Resell or redistribute our services without explicit written permission

Intellectual Property Rights

All content, features, and functionality available through our services, including but not limited to text, graphics, logos, software, and documentation, are owned by Heriq Edy or our licensors and are protected by intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use our services for their intended purpose. This license does not include any right to reproduce, distribute, modify, or create derivative works from our content.

Client Data and Confidentiality

We recognize that you may provide us with access to sensitive database information and business data. We commit to maintaining the confidentiality of your information and will not disclose it to third parties except as necessary to provide our services or as required by law.

You retain all ownership rights to your data. We claim no intellectual property rights over the material you provide to us.

Service Availability

While we strive to maintain continuous availability of our services, we do not guarantee uninterrupted access. Services may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time with reasonable notice when possible.

Fees and Payment

Fees for our services are specified in your service agreement or as communicated during the ordering process. Payment terms, accepted methods, and billing cycles will be clearly stated.

You agree to pay all fees associated with your use of our services. Failure to pay may result in suspension or termination of service access.

Limitation of Liability

To the maximum extent permitted by law, Heriq Edy shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or goodwill, arising from:

Your access to or use of or inability to access or use our services
Any conduct or content of any third party on our services
Unauthorized access, use, or alteration of your transmissions or content

Our total liability for any claims arising from or related to our services shall not exceed the amount you paid us in the twelve months preceding the claim.

Indemnification

You agree to indemnify and hold harmless Heriq Edy, its officers, employees, and agents from any claims, damages, losses, liabilities, and expenses arising from your use of our services, your violation of these Terms of Use, or your violation of any rights of another party.

Warranties and Disclaimers

We provide our services on an "as is" and "as available" basis. We make no warranties, expressed or implied, regarding the reliability, accuracy, or completeness of our services.

We disclaim all warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that our services will meet your requirements or that operation will be uninterrupted or error-free.

Termination

Either party may terminate the service relationship at any time with appropriate notice as specified in your service agreement. We reserve the right to suspend or terminate your access immediately if you violate these Terms of Use or engage in fraudulent or illegal activities.

Upon termination, your right to use our services ceases immediately. Provisions that by their nature should survive termination shall remain in effect, including ownership provisions, warranty disclaimers, and limitations of liability.

Modifications to Terms

We reserve the right to modify these Terms of Use at any time. Changes will be effective when posted on this page with an updated revision date. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.

We encourage you to review these Terms of Use periodically to stay informed of any updates.

Governing Principles

These Terms of Use shall be governed by and construed in accordance with generally accepted principles of contract law and fair dealing. Any disputes shall be resolved through good faith negotiation or, if necessary, through appropriate dispute resolution mechanisms.

Severability

If any provision of these Terms of Use is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms of Use shall otherwise remain in full force and effect.

Entire Agreement

These Terms of Use, together with any service agreements and our Privacy Policy, constitute the entire agreement between you and Heriq Edy regarding the use of our services and supersede all prior agreements and understandings.

Contact Information

If you have questions about these Terms of Use, please contact us:

Heriq Edy
Anoshkina Ave, 81, Kamianske, Dnipropetrovs'ka oblast, Ukraine, 51909
Email: support@heriqedy.com
Phone: +380532637053

Service-Specific Terms

Database Access and Credentials

When you engage our database administration services, you may need to provide access credentials to your database systems. You are responsible for:

Ensuring you have the authority to grant such access
Creating appropriate access levels with necessary permissions
Revoking access credentials upon service termination
Maintaining backup access methods independent of our service

Backup and Recovery

While we may perform backup services as part of our offerings, you remain ultimately responsible for maintaining your own backup procedures. We recommend maintaining independent backup systems in addition to any services we provide.

Performance and Optimization

Database performance improvements depend on numerous factors including hardware, software configuration, data structure, and query patterns. We will apply industry best practices but cannot guarantee specific performance outcomes.

Emergency Support

Emergency support availability and response times are defined in your service agreement. Emergency support is intended for critical system failures and should not be used for routine inquiries or non-urgent matters.

Acceptable Use Policy

Our services must be used responsibly and ethically. Unacceptable uses include:

Storing or processing illegal content
Using our services to harm or attempt to harm minors
Transmitting spam or unsolicited communications
Hosting or distributing malware
Infringing on intellectual property rights
Engaging in fraudulent activities
Violating privacy rights of individuals

Force Majeure

Neither party shall be liable for any failure or delay in performance due to circumstances beyond reasonable control, including but not limited to acts of nature, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, network infrastructure failures, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

Assignment

You may not assign or transfer these Terms of Use or your rights and obligations under them without our prior written consent. We may assign our rights and obligations under these terms without restriction.

Waiver

No waiver of any term of these Terms of Use shall be deemed a further or continuing waiver of such term or any other term. Our failure to assert any right or provision under these terms shall not constitute a waiver of such right or provision.

Notices

We may provide notices to you via email to the address you provide, by posting on our website, or through other reasonable means. You are responsible for ensuring your contact information remains current.